Initiative Reduces Disability Claims Processing Time

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Use of the ACE process opens the possibility of doing assessments without an in-person examination when there is sufficient information in the record, officials said.

Under ACE practices, a VA medical provider completes a disability benefits questionnaire by reviewing existing medical evidence. This evidence can be supplemented with information obtained during a telephone interview with the veteran, officials explained, alleviating the need for some veterans to report for an in-person examination.

"ACE is a process improvement that will help us meet our goal to eliminate the claims backlog and provide more timely benefits to our veterans, their families and survivors," said Allison A. Hickey, VA's undersecretary for benefits. "The initiative also saves veterans the inconvenience and costs associated with attending a medical examination."

When a VA medical provider determines VA records already contain sufficient medical information to provide the needed documentation for disability rating purposes, the requirement for veterans to travel to a medical facility for an examination may be eliminated.

If VA can complete a disability benefits questionnaire by reviewing medical records already on file, it will use the ACE process. This would then expedite the determination of disability ratings, officials said, in turn eliminating the wait time to schedule and conduct an exam from the claims process.

During a 15-month pilot test at one VA regional claims processing office, officials noted, 38 percent of claims submitted were eligible for ACE.

The ACE initiative is a part of a five-year effort by the Veterans Benefits Administration designed to improve claims processing, officials said. The goal of the transformation plan is to eliminate the claims backlog and process all claims within 125 days with 98 percent accuracy in 2015.

Related Sites:

Department of Veterans Affairs [ ]

Disability Benefits Questionnaire [ ]